We do everything we can to make sure your order is delivered on time, in plain packaging and free.
So when do you receive free delivery on your orders? Simple, every order will be delivered FREE with a UK address.
All orders are delivered by Royal Mail second class post. If you're not in you will be left with a card with details of how to collect your parcel or rearrange delivery at a time convenient to you. Your parcel will be kept for 14 days and if not collected or delivered it will be sent back to us.
If you would like us to re-send your order we will regrettably have to charge you.
Orders placed Monday to Friday will take 3 to 5 working days to be delivered depending on availability of stock retained on site. Orders where stock is to be retrieved will be extended by one working day. Orders placed Saturday and Sunday will be processed Monday.
We provide discreet delivery in plain white boxes, envelopes and jiffy bags so nobody knows what's inside.
Yes we do, simply add what products you wish to purchase into the basket and check out. You will be required to enter a delivery address at the check out, if this address is outside of the United Kingdom a small postage charge depend of which country you come from, will be applied to your order. This is also displayed at the checkout once you have selected a country.
For international shipping we provide Royal Mail Tracked Delivery.
Please allow 7 to 14 days for and international order to arrive, if you are concerned about your order simply email Help@thatposition.com with your concerns.
You may exchange unused and unopened products within 30 days for alternative items. Refunds will not be given after 14 days under any circumstances.
Unless the returned items are defective, you have to send them back to us at your own expense and we will only issue a full refund if the items (including packaging and accessories) have not been used or damaged.
If you are out when they call don’t worry! You will be left with a card with details of how to collect your parcel or rearrange delivery at a time convenient to you. Your parcel will be kept for 14 days and if not collected or delivered it will be sent back to us.
If you’re delivery has come back to us and you require a second delivery, please contact us.
If your delivery is more than 1 week overdue (from the day the order was placed), please contact us immediately.
Our Packaging Promise - All packages are completely discreet. The only details on the outside are your address and our postage return address - there is no mention of the package contents or the website where you purchased.